Maytag Neptune Frontload Washer Troubleshooting

Troubleshooting your front-loading Maytag Neptune washer can be as simple as checking the plug or your outlet for power or making sure that the door is tightly closed. Some problems with this washer stem from the user being unaware of pauses in washing cycles, while others result from clogged drains or hose filters. If you encounter a problem that you can't fix by following Maytag's guidelines, call the company for more help.

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Troubleshooting a front-loading Maytag Neptune washer can be simple.

Washer Isn't Filling

Step 1

Close the door firmly if the washer isn't filling. Front-load washers won't fill unless the door is closed.

Step 2

Check the plug to be sure the washer is plugged in. Check the circuit breaker or fuse box.

Step 3

Turn the control knob to select a cycle, and press "Start/Stop." Open the hot and cold faucets completely. Check the hoses that lead from the faucets to the washer, and straighten any kinks.

Step 4

Turn the water off and remove the hoses from the washer. Clean the filtering screens in the hoses to remove any debris. Replace the screens, then replace the hoses. Turn the water on, and press "Start/Stop."

Washer Isn't Tumbling

Step 5

Check the plug to be sure the washer is plugged in. Check the circuit breaker or fuse box.

Step 6

Select the cycle using the control knob, close the door and push "Start/Stop."

Step 7

Call Maytag's customer service line if the washer still doesn't begin tumbling.

Washer Isn't Spinning or Draining

Step 8

Check the plug to be sure the washer is plugged in. Check the circuit breaker or fuse box.

Step 9

Straighten any kinks in the washer's hoses. Check the floor drain for any blockages or clogs. If necessary, have a plumber clean the drain.

Step 10

Close the door tightly, and push "Start/Stop."

Step 11

Call Maytag's customer service line if your washer still doesn't spin or drain.

Washer Stops in Mid-Cycle

Step 12

Check the plug to be sure the washer is plugged in. Test the outlet to be sure it has power by plugging in a small appliance and turning it on. Check the circuit breaker and fuse box.

Step 13

Close the door tightly. Turn the control knob to select a cycle, and push "Start/Stop." Since the cycle might have a pause or a built-in soaking time, wait for several minutes to find out if the washer starts again.

Step 14

Call Maytag's customer service line if your washer still won't run.

Washer Leaks Water

Step 15

Tighten the hose connections at the washer.

Step 16

Soak clothes for 30 minutes or less.

Step 17

Follow the manufacturer's loading instructions, and don't put too many clothes in the washer.

Step 18

Call Maytag's customer service line if your washer still leaks water.