How to Troubleshoot a KitchenAid Undercounter Ice Machine

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KitchenAid ice machines freeze ice into small blocks.

The KitchenAid under-counter ice machine freezes water to make ice and then cuts it into small blocks. It's designed to stand up to normal use, but like any appliance, the KitchenAid ice machine is susceptible to problems and failure. If the ice maker fails to operate, it's a good idea to troubleshoot various potential problems to identify the cause. Once the source of the problem is identified, a solution can be worked out.



Step 1

Make sure the power cord is plugged into a grounded three-prong outlet. Test the outlet to ensure that it is working.

Step 2

Check the ice maker control. Make sure it is set to "On."

Step 3

Inspect the fuse or circuit breaker connected to the outlet in use. Make sure the circuit is closed in the circuit breaker panel.

Step 4

Check the temperature in the room. The ice machine will shut off if the room temperature is under 55 degrees F.


Step 5

Press the "Clean" button. If a green light comes on, the ice machine is receiving power but needs to be cleaned.

Step 6

Check the drain hose, if attached. Inspect it for kinks or clogs.

Step 7

Unplug the ice machine and allow it to defrost. If the water fill tube has frozen, that may prevent water from entering the unit. It can take up to 8 hours to completely defrost.

Step 8

Clean the ice tray if the ice has a strange flavor. There may be some buildup or debris in the tray, so wash with a solution of liquid dish soap and water. Be sure to rinse thoroughly with clean water.


Step 9

Inspect the ice maker's shutoff arm, if the unit is making too much ice. The arm detects the amount of ice and shuts down production when it reaches full capacity. Make sure nothing is blocking the shutoff arm. Inspect to verify that it's not broken.



David Clair

David Clair began writing for websites in 2001, creating online marketing content for business owners. He has written for Internet companies including eBay and creates training materials for an online education company. Clair is studying technical writing and pursuing an Associate of Arts in information technology from the University of Phoenix.