How to Troubleshoot the Ice Maker Not Working on My Kenmore Refrigerator

A Kenmore ice maker collects water from the incoming water line and then makes ice within the ice maker. Once the ice is made, it is sent to the dispenser. Generally speaking, a Kenmore ice maker can make around 100 ice cubes in a period of 24 hours. The ice maker in a Kenmore refrigerator makes six ice cubes at a time. If the ice maker is not working as it should, Kenmore offers a few recommendations that can help you troubleshoot the problem.


Step 1

Wait about 12 to 24 hours for the ice maker to begin producing ice after a refrigerator is first installed. It takes time for the freezer to reach the proper temperature to be able to produce ice as it should.

Step 2

Check the storage bin in the ice maker. If the storage bin is already full, the ice maker will no longer produce ice until some ice is removed.

Step 3

Flip the lever inside the ice maker down if it is in the up position. This lever acts as an emergency shut off. The ice maker will not dispense ice into the ice bucket when the lever is in the up position.

Step 4

Check the power switch on the upper right side of the ice maker. An ice maker that has a power switch set to set to (O) is turned off. Slide the switch to the (I) position to turn it on.

Step 5

Tighten the water line connection at the back of the refrigerator to make sure there is an airtight connection. A weak connection results in less water pressure, which in turn causes the ice maker to make smaller ice cubes. Use a wrench to tighten the nut if it is loose.