The Hoover FloorMATE has two functions. It is a vacuum cleaner on hard flooring, removing everyday dust and debris, and it washes hard floors such as vinyl and sealed wood. The washing process involves putting cleaning solution on the floor from a tank on the machine, the agitation of the solution with brushes to loosen grime and the vacuuming up of the cleaning solution, along with the loosened dirt. If you experience problems with your appliance you have several steps to identify what's wrong and fix it.

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The Hoover FloorMATE both vacuums and washes different types of hard flooring.

Power and Suction

Step 1

Ensure your Hoover FloorMATE's plug has been properly inserted into the power point. Check the fuse board or breaker box governing the socket being used. If a fuse has been blown, or a trip switch thrown, rectify the situation.

Step 2

Check the position of your Hoover FloorMATE's handle. If it was raised into the upright position while the motor was on, the suction will have stopped automatically. In this case, switch the appliance off, wait a few seconds, and turn it on again.

Step 3

Examine the recovery tank into which dirt, dust and used cleaning solution are sucked. If it is full, remove the tank from the FloorMATE. This is done by pressing the button on the front of the tank, and pulling it forward.

Step 4

Carry the tank to the sink. Lift the latch at the rear, and remove the lid. Empty the tank, rinse it out, and replace the lid.

Step 5

Check the filter to ensure it is not dirty. The filter lid is located on top of the recovery tank. Remove the lid, and lift out the filter. Pick off any debris trapped in the filter, and rinse it thoroughly under running water. Replace the filter, and the filter lid.

Step 6

Place the recovery tank back on the appliance, ensuring it is firmly locked in position. Ensure also the clean solution tank and floor nozzle are firmly in place. If they are loose, the effectiveness of the suction will be greatly reduced.

Water Puddling

Step 1

Verify you are using only machine formula "Lysol Floor Cleaning Concentrate", or machine formula "Old English Wood Floor Cleaning Concentrate" if your FloorMATE is leaving puddles of water behind it. Both these detergents have a low foam formulation. Excess foam in the tank will cause puddling, and these are the two detergents Hoover recommends, to avoid this problem.

Step 2

Ensure the cleaning solution tank is installed properly. The best way to do so is to remove it, and replace it. Press the release button on the front of the tank, and pull it forward. This will free it from the FloorMATE. Place it back on the appliance, confirming it is firmly in position.

Step 3

Examine the recovery tank. If it is full, remove it, empty it, and place it back in position, as detailed above.

Used Cleaning Solution

Step 1

Ensure the "wet/dry" pedal is set to the wet position, if your FloorMATE is not picking up used cleaning solution.

Step 2

Check the recovery tank to make sure it is firmly in position. If it is full, empty it.

Step 3

Examine the filter, and filter lid, to confirm they are also fully in position. If they are not, lift them off and put them back on, ensuring they are securely installed on their housing.

Brush Rotation Failure

Step 1

Verify the wet control switch has been moved into the "wet scrub" position.

Step 2

Push the "on/off" switch completely down. Wait for one minute, and push it completely down again. This will re-set the breaker switch in the FloorMATE if it has been thrown. You will experience some resistance when the switch moves downwards, and it may move up again slightly on its own.

Step 3

Clean your FloorMATE's brushes. Push the two release levers at the front of the cleaning head simultaneously. Tilt the cleaner back slightly, and remove the brushes.

Step 4

Wash the brushes in mild detergent, and rinse them thoroughly. Remove both the recovery and clean solution tanks and tilt the cleaner back until it is lying on the floor.

Step 5

Align the brush posts with the holes in the bottom of the cleaner. Push the brushes until they snap securely into position.