How to Recover the Code to a Sentry Safe

Since the 1930s, SentrySafe has provided customer with a wide variety of safe options including fire, personal, business and gun safes. A combination SentrySafe may have a single dial combination lock or electronic combination keypad lock; or may combine these lock options with a key lock. Whether you're dealing with a Sentry dial or electronic keypad safe, Sentry provides customers two ways to recover combinations. You can recover a code that you registered with Sentry on its site or you can fax in a request for recovery of a lost combination.

Sentry Registered Combinations

Step 1

Go to the "Sentry Recover Your Combination" website (sentrysafe.com/CustomerCare/Lost_Your_Combination).

Step 2

Enter your username and password in the "Find a Registered Combination Online" section fields.

Step 3

Click the "Recover Combination" button to retrieve your combination. If done correctly, "Your combination is:" in red and your combination should appear in the space above the username field.

Lost Combinations

Step 1

Go to the "Sentry Recover Your Combination" site (sentrysafe.com/CustomerCare/Lost_Your_Combination).

Step 2

Click the "Download Notary Form" button. Click the "Open" button on the window that pops up to download the "Lost Combination or Security Key Notarized" form.

Step 3

Print out the form and fill in the requested information including your name, address, phone number, safe model and serial numbers and a statement that you're the safe owner or the owner's legal representative – for example, power of attorney or executor of a deceased individual's estate.

Step 4

Check off the top of the form that you're requesting a "Combo" or "Combo & Keys" and enter a reference number if applicable – if you spoke with SentrySafe beforehand and the representative presented you with one. Check off a payment method – check, credit card or money order -- and the method that you want Sentry to use to send you the code – mail, fax or email or that you'll pick it up.

Step 5

Take the form to a notary to have it witnessed and then fax it (sentrysafe.com; fax: 585-381-2940), along with any other required documentation, if applicable – copy of money order, proof of power of attorney or executor status or death certificate.

Step 6

Wait 48 hours for SentrySafe to process your request and to mail, fax or email you your combination; or to call to advise you that the combination is ready for pickup, additional information is required or to take a credit card payment by phone.