The buttons on some newer GFCIs aren't color-coded. Since they are the same color as the body of the outlet, it's more difficult to tell whether the reset button is out or in. Push hard on the reset button to be sure it is all the way in.
You may need a bright light to read the lettering on the buttons if they are not color-coded.
If a GFCI trips continually, don't assume it is defective. Look first for all possible causes of a ground fault in the circuit it is protecting.
The National Electrical Code requires ground fault current interrupting (GFCI) outlets in bathrooms, kitchens, outdoors and anywhere else water is likely to be present. The breaker inside a GFCI outlet trips when it detects a sudden surge of current, such as would be caused by holding an ungrounded appliance while standing in water. GFCIs have two buttons in front, often colored red and black. The black button is for testing the outlet, while the red one is for resetting it in the event that it trips.
Check the breaker controlling the circuit in which the GFCI is installed if the red button is out and won't stay in when you push it. Reset it if it is tripped and push the reset button on the GFCI again.
Unplug all appliances plugged into outlets downstream of the GFCI. Even though the outlets may not be GFCIs, a faulty appliance or a ground fault in an appliance plugged into one of them will prevent the GFCI from resetting.
Turn off the breaker to the circuit and unscrew the cover plate from the GFCI with a screwdriver. Unscrew the GFCI from the electrical box. Inspect the wire connections and verify that the live circuit is connected to the terminals marked "Line," usually the upper pair, and that the cable going to other outlets is connected to the "Load" terminals, usually the bottom pair. Correct the wiring if the cables are reversed.
Push the black test button if the red button is all the way in but there is no power to the GFCI or the outlets connected to it. The red button should pop out. If it doesn't, the GFCI is probably defective.
Chris Deziel is a contractor, builder and general fix-it pro who has been active in the construction trades for 40 years. He has degrees in science and humanities and years of teaching experience. An avid craftsman and musician, Deziel began writing on home improvement topics in 2010. He worked as an expert consultant with eHow Now and Pro Referral -- a Home Depot site. A DIYer by nature, Deziel regularly shares tips and tricks for a better home and garden at Hunker.com.