If you're having trouble opening the soap dispenser, try pressing down on the top of the dispenser while you squeeze the sides. This extra pressure can cause the latch to release.
Gojo soap dispensers use a type of cartridge refill to make changing an empty soap dispenser a much simpler task than with other types of dispensers. All you need to do is open the front and switch the cartridges. However, the trick is you have to know how to open the Gojo soap dispenser. There are no buttons or arrows indicating where to push to open it but it only takes a few seconds once you learn how.
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Squeeze the top of the Gojo soap dispenser, pressing the sides in toward each other. A latch secures the cover of the dispenser at the top and may be hard to open the first few times you refill your soap dispenser.
Listen for the click of the cover detaching from the latch holding it in place. Pull the cover forward and gently lower it. It should hang from the bottom of the soap dispenser. The cover does not need to be removed completely. It can remain attached at the bottom.
Remove the empty packet of liquid soap and replace with a new packet. Ensure the packet is in place inside the Gojo soap dispenser.
Raise the cover back into place and press firmly against the top of the soap dispenser. The latch should click back into place and the soap dispenser cover will stay in place when you release it. Tug gently on the front of the cover to make sure the latch caught properly and that the cover isn't loose. If it is loose and the cover falls open again, push it in harder until you hear a click.