How to Unlock a Kenmore Washer HE2 Code F28

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Kenmore HE2 washers are in the company's high efficiency line of appliances. These washers have a digital display and a front-loading large tub to accommodate bigger batches of clothes. HE washers use a specially formulated HE laundry detergent to apply the correct amount of suds in the washer. HE products use less water for washing and rinsing the clothes to save money on your water bill. The F28 error code on this model of washer indicates a communication error between the motor control unit and the computer circuit unit that results in the washer stopping during a cycle.


Step 1

Press the "Stop" button twice. The "Stop" button is underneath the "Start" button on the left side of the washer control panel surrounded by a circle. Pressing "Stop" twice cancels the current cycle.

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Step 2

Press the "Rinse/Drain & Spin" button on the control panel to drain the washer and spin any remaining water out of the tub and clothes.


Step 3

Pull the washer door open and close it to reset the appliance. When the door is closed there is an audible click signaling that it is locked.

Step 4

Open the detergent dispenser drawer on the left front side of the washer. Pour the correct amount of HE laundry detergent into the dispenser and push the drawer closed.

Step 5

Press a laundry cycle to restart the washer.



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