The refrigerator is an integral part of your household food storage system. If your Whirlpool refrigerator does not cool your food, it can quickly result in spoilage. Before calling Whirlpool for service, you should follow some troubleshooting steps to resolve commonly reported problems. This approach can save you time and money in the long run by preventing unnecessary repair calls. Troubleshooting your Whirlpool refrigerator cooling will take about 20 minutes.
Confirm the refrigerator is firmly plugged in to an active outlet. If your home outlets have power switches, make sure the one powering the refrigerator is turned on. If the power cable has worked loose, the fridge may not cool. Make sure the outlet is working by plugging in a lamp. Check your household fuses if the outlet doesn't work.
Verify the temperature control dial is not set to "OFF." If you find the fridge is too warm, turn the dial to a colder setting. The higher the number, the cooler the fridge. Most Whirlpool refrigerator temperature controls have "Warmer" and "Colder" marks to help you set the fridge.
Make sure the refrigerator is not running a defrost cycle. Wait roughly 30 minutes to see if the refrigerator comes back on.
Confirm the refrigerator door is able to close and that the gaskets are in good condition. If food or objects inside the fridge stop the door from closing, cool air will be able to escape the fridge. As a result, the fridge may warm up or run for longer periods. If the rubber door gaskets are corroded or damaged, it also may result in cool air escaping. Make the door gaskets form a tight seal when the door is closed.
Reconsider how you use your refrigerator. Reduce how often you open the fridge door in order to preserve the amount of cool air. Never refrigerate hot items; always wait until food has reached room temperature before placing it inside the fridge.
Consider moving the fridge to a new location if it is closely enclosed by cupboards or other appliances. Refrigerators need room on all sides and at the back for air to circulate. If the fridge is close to warm appliances such as an oven or dryer, it may run longer or have a warmer internal temperature.
Contact Whirlpool if problems persists; you may be entitled to free repair if your refrigerator is within its warranty period. Whirlpool can be reached at 800-253-1301 in the United States, or 800-807-6777 in Canada.