How to Troubleshoot a GE Top Load Washer

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GE notes that pauses during the wash, rinse and spin cycles are a normal part of each cycle.

General Electric, more commonly known as GE, manufactures a variety of clothes washers for every home. A popular design is the top load models for their ease of use and straightforward design. If you ever encounter problems, such as odd noises or overly wet clothes, GE recommends that you go through some troubleshooting steps that cover the most common problems before calling the customer help line for advice or to set up a service appointment.


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Step 1

Check the amount of detergent you have put in the washer. Make sure you put in the recommended amount, as too much will result in over-sudsing. Use HE, or high efficiency, detergent for HE GE top load washer models.

Step 2

Examine the GE top load washer's drain hose for leaks. Confirm that the connecting screws are properly tightened and that the hose is not rubbing on the wall and has no kinks or drastic bends in it. Also examine the household drain that the drain hose is connected to for clogs or stops, because that will prevent the washer from draining correctly.


Step 3

Check the water connections to your GE top load washer. Check that the valve screens are not blocked with debris or buildup, which requires cleaning. Confirm the hot and cold connections are tightened and connected to the correct faucet. Turn on both the hot and cold faucets all the way.


Step 4

Check whether the GE top load washer lid is closing firmly. Remove any obstructions if it does not. The washer does not operate until the washer closes firmly as a safety feature to prevent injury.

Step 5

Check the load in your GE top loading washer. If it is unbalanced or overloaded, the load will thump and end up overly wet at the end of the cycle. Balance the load and remove clothes until there is an acceptable amount for the washer. If you hear clanking noises, check for any foreign objects and remove them.


Step 6

Confirm your power source is working. The washer should be plugged firmly into the electrical outlet or it will not work. Also confirm that the home circuit breaker and fuses in the fuse box are intact and functioning. Reset the circuit breaker if it has tripped and replace blown fuses if there are any.