As they say, all good things must come to an end. Case in point: L.L. Bean's legendary lifetime return policy. It always seemed to be too good to be true, and now it actually is. The company released a letter on Facebook today detailing the sad news.
"Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent," the letter says. "Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales."
Their new policy is now listed on their website. It's still generous, allowing returns for up to one year, but this new approach will surely help to curb some of the scammers. Shoppers seem to have mixed opinions about the new policy.
Jokes aside, we're excited to see what's next for the over 100-year-old company.