Troubleshooting a Kenmore Elite HE4T Front-Loading Automatic Washer

The Kenmore HE4T is a front-loading washing machine with several advanced features like cold clean, express wash, kids' wear and "smart "wash cycles, as well as high spin speeds, sanitizing and a digital display. Although HE4T washing machines can automatically send error codes to a service team when problems arise, time spent troubleshooting issues with your Kenmore HE4T washer can head off an expensive service call.

Step 1

Connect the HE4T washing machine to a grounded, three-prong outlet with 120 volts if the machine does not turn on, replacing or resetting the circuit breaker or fuse if the power cord is connected, but there is no power to the appliance. Close the door if "dE" appears on the display and touch "Start/Pause" to start the cycle, noting that a slight pause might occur before the wash cycle begins.

Step 2

Wait if there is a thumping sound during use, as the Kenmore HE4T washing machine is programmed to redistribute items that become unbalanced. Push "Stop" and redistribute the wash items manually if the sound continues, then touch "Start" to finish the cycle.

Step 3

Open the drain pump filter panel on the lower front of the Kenmore washing machine if the washer is not draining well, there is a rattling or clanking sound during use or the display shows "OE." Release the drain hose and set the hose into an empty pan before unplugging the hose to allow water to drain. Turn and pull the pump filter out of the washing machine to clean away any debris, and then return the filter to the appliance. Plug the drain hose and slide and clip the hose back into position.

Step 4

Inspect the washing machine after installation if there is vibration or noise that might indicate leftover shipping material in the back, underneath or inside of the washer. Remove as necessary and turn the leveling feet on the washer until each one is touching the floor solidly.

Step 5

Fill the detergent dispenser with high-efficiency detergent only to the "Max" line if there is excess foaming in the washing machine. Pour any other laundry detergent into the corresponding drawer in the dispenser if there is staining on wash items or the dispenser gets clogged. Clean out the dispenser drawer thoroughly and dry to remove additional residue.

Step 6

Clean the drain hose and the household drains if there is water leaking around the washing machine. Firmly reconnect the drain hose and check the connections on other hoses, tightening if needed. Measure the distance the drain hose is inserted into the standpipe and push the drain hose into the standpipe further if less than 8 to 12 inches. Measure the distance of the top of the drain as well and lower the drain if secured more than 96 inches from the bottom of the washing machine.

Step 7

Turn off the water taps and clean out the water inlet filters behind the water hoses if the water seems to fill slowly, not at all or the display shows "IE." Remove and soak the filters, located at the connection point of the hoses to the washing machine, in white vinegar if mineral scale has developed on the filters. Rinse with water and reinstall the filters before connecting the hoses.

Step 8

Wipe around and under the door gasket with a clean, damp cloth if there is a mildew or musty smell coming from the washing machine. Use HE detergent only and run a "Clean Washer" cycle with powered tub cleaner or a tub cleaning tablet.

Step 9

Drain excess water from the washer if the water level remains high after the wash cycle is complete and the door is locked. Touch "Power" and "Spin Speed" to perform a manual drain cycle. Wait for the door to unlock before attempting to open the washing machine and do not force the door open.

Step 10

Add more pieces to the load if "UE" appears and the washing machine does not continue, as the washer is programmed to automatically balance most loads, but cannot balance loads that are too small.

Step 11

Select a new wash cycle if "PF" appears to indicate a previous power failure that might have interrupted the wash cycle and touch "Start."

Step 12

Let the washing machine stand for 30 minutes if "LE" shows on the display to indicate a thermal overload before attempting to restart the machine. Contact Kenmore if the error code continues.

Step 13

Close the water taps, turn off the washing machine and contact Kenmore if "PE" or "FE" appears on the display, as this is a service error.