How to Troubleshoot the Kenmore Top Load Washing Machine

Kenmore top-loading washing machines can be bought online or in select home retail outlets, department or appliance stores. These units are available with many different options, such as an electronic display panel, compact sizing, energy efficient cycles and increased sound-dampening materials for quiet operation. Troubleshoot issues that may arise with the Kenmore washer, if you experience problems while operating the unit to avoid a call to Kenmore for professional repair assistance.

Step 1

Verify that the Kenmore top-loading washing machine is completely plugged into a grounded, three-prong power outlet. Reset the fuse or circuit breaker, if necessary; do not plug the washing machine into an extension cord.

Step 2

Make adjustments to the feet on the washing machine if it is shaking or vibrating. The front and rear feet must all be touching the floor evenly. If the floor under the machine is flimsy and cannot adequately support the washer, set a 3/4-inch piece of plywood under the machine for better stability. Load the tub evenly when placing items inside the washing machine and do not overload the tub.

Step 3

Examine the washing machine drum, including between the inner and outer basket, if the machine is clicking or rattling during use. Remove loose objects from inside the drum. If objects are caught between the drums, unplug the washing machine and pull the items out with a pair of pliers, if possible.

Step 4

Tighten the fill hoses behind the washing machine if there are water leaks and ensure the drain hose is connected to a laundry tub or drainpipe. Look at the plumbing throughout the home for drainage problems and correct as necessary.

Step 5

Turn on the water valves behind the washing machine and clean the water inlet hose screens if the water is not running or filling. Do not overload the tub, and use only high-efficiency (marked HE) laundry detergent in high-efficiency Kenmore washers. Note that energy-efficient washing machines often use less water than other machines; this is normal.

Step 6

Choose a wash cycle with a higher spin speed if the water is not draining as expected or items are extremely wet when washing is complete. Reduce overall load size and select a new drain/spin cycle to remove the extra water from the washer. Ensure the drain hose is properly installed on a drainpipe or tub and is not set more than 96 inches above the floor.

Step 7

Reduce the number or volume of items inside the washer tub if the clothes are not rinsed when the cycle is complete. Verify that the water valves are turned on and the correct type and amount of laundry detergent is used.