The Kenmore HE2 Plus is a high-efficiency washing machine manufactured and sold by Sears. High-efficiency washing machines use less energy and less water than normal washers. They also use a special high-efficiency detergent that creates fewer suds and uses less of the powder or liquid for each load than normal washer detergents. If you troubleshoot the error codes and the problem persists, call a professional for service.
Errors F1, F11 and F20
Error F1 indicates a communication error between the computer and the washer. Unplug the washer for a minute and plug it back in, as this may correct the problem. Error F11 indicates a motor control error. It can be caused by improper voltage. Unplug the washer and check the connections. This may fix the problem. Error F20 indicates lack of water entering the machine. If there is no water in the washer, check that the water valves are turned on. If there is water in the washer, press "Stop" twice to drain the washer. Unplug the machine and check the hose connections.
Errors F21 Through F24
Error F21 indicates excessive drain time. Unplug the washer and check the hoses and drain pump. Error F22 is a door lock error. Check the wire to the door switch. Error F23 indicates a heater failure. The internal temperature is not high enough. Check the water heater connection, and the water temperature sensor. Error F24 indicates the water temperature sensor is out of range. Unplug the washer and check the water temperature sensor. Look at page 10 of your manual for the correct ohm readings.
Errors F25 Through F28
Error F25 indicates a drive motor tachometer error. The control can't detect the motor speed. Check that all shipping inserts were removed. Unplug the washer and check the drive motor harness connections. Error F26 indicates a door switch error. Open and close the door. Run a diagnostic test. Error F27 indicates overflow. Turn off the water to the machine. Check the hoses for kinks or obstructions. Error F28 is a communication error. Unplug the washer and check the CCU board connections and the drive motor connections.
Errors F29 Through F34, Error Fd
Error F29 indicates a door unlock error. Check the switch for debris. Error F30 indicates a dispenser error. Unplug the washer and check the dispenser links. Error F31 indicates an MCU failure. Check for appropriate ventilation. Unplug the washer and check the MCU connections. Error F33 is a pump drive error. Unplug the washer and check the wires between the pump and the CCU. Error F34 indicates items inside the drum during the cleaning cycle. Remove any items from the drum. Error Fd indicates excess suds. Check that your detergent is made for HE washers. Use the appropriate amount of detergent according to the instructions on the box.