Why Won't a GE Profile Refrigerator Cool?

GE Profile refrigerator cooling problems occur because of issues related to not using the refrigerator correctly or an issue with a component not operating properly. While the refrigerator line has several different models, including both side-by-side and top-freezer products, most of these issues are applicable to all of the Profile refrigerators.

Power Problems

A GE Profile refrigerator requires access to a working, dedicated, three-prong, grounded electrical outlet. If the plug is not completely fitted into the socket or if the temperature control is not turned on, the refrigerator may not cool properly. If you notice the error "OF OF" on the display, the refrigerator is in demo mode. Turning off the demo mode may resolve the problem with the refrigerator cooling. After the refrigerator is serviced, it may remain in diagnostic mode; disconnect the power to clear the control panel and the refrigerator should start cooling.

Temperature Control Settings

Allowing 24 hours for the refrigerator temperatures to stabilize verifies if the controls are working correctly. Adjust the temperature down by one degree and wait another 24 hours to verify if the change makes any difference in the refrigerator's temperature. If it is a newly installed unit and the refrigerator stays warm after 24 hours, GE recommends scheduling a service call for further assistance.

Condenser Problems

GE explains that a Profile refrigerator cooling problem may occur if the condenser is dirty since the system does not operate as efficiently with dirty condenser coils. The company advises that you should unplug the refrigerator before you clean the condenser to protect yourself from electric shock. Use a refrigerator coil brush, available from GE or an appliance store, to brush dirt, dust and other build-up from the condenser.


If the doors do not seal properly, it can affect the refrigerator's ability to cool effectively. The Profile line of refrigerators require leveling or the doors may not close correctly. Leveling the back of the refrigerator requires turning a hex nut on the legs while you level the front by turning the legs with a wrench. Profile refrigerators need at least 1 inch of air clearance, and sometimes more depending on the model, on the sides, back and top for the cooling system to operate properly.