How to Repair a Samsung Side-by-Side Refrigerator Not Making Enough Ice

Some Samsung refrigerators have ice makers that produce ice automatically by taking in water via a water line connected to the back of the refrigerator and to a nearby water source, usually the kitchen sink. This water collects in an ice tray that freezes the water and then dumps the ice into a bin. If the Samsung refrigerator is not producing as much ice as you like it to, there may be a problem with the way the water is collecting. Samsung recommends refrigerator owners try a few troubleshooting procedures to determine where the problem lies before calling in a repair professional.


Step 1

Wait at least 12 hours for the ice maker to produce ice after the ice maker is turned on. Even after 12 hours, only a small amount of ice will be produced. Typically it takes more than 24 hours to get a significant amount of ice in the ice bucket. It's also recommended that you don't consume the first two batches of ice the refrigerator makes.

Step 2

Check to make sure the nut at the water line connection at the back of the refrigerator is tight. Look for leaks. A water line that is not as tight as it should be causes less water to flow into the appliance, thus limiting the amount of ice the refrigerator is able to produce. Use a wrench to tighten the nut if it feels loose or if there is a puddle of water surrounding it.

Step 3

Press the "Ice Type" button on the front panel of the refrigerator to turn the ice maker back on if it was inadvertently turned off. The ice maker is turned off by holding this button for three seconds, then releasing.

Step 4

Place your hand inside the ice maker bucket and clear out any ice that may be blocking the area where the ice enters the bucket.

Step 5

Press the "Freezer" button to set the freezer at a cooler setting. The colder the freezer is, the easier it will be for the appliance to produce ice. View the indicator next to the "Freezer" button to see how cold the freezer is.