My Whirlpool Refrigerator Won't Make Ice

The Whirlpool Corporation manufactures many different residential products, including water filters, trash compactors, dishwashers, washers and dryers, stoves, ranges and refrigerators. Whirlpool refrigerators are available in a range of models, including side-by-side, freezer on bottom, freezer on top, and French door, as well as different finishes and sizes. Many refrigerators include a water dispenser and ice maker, which should function well under most circumstances. However, if the ice maker on the Whirlpool refrigerator is not functioning properly, performing some troubleshooting steps may be useful in determining the source of the problem.

Ensure the ice maker is turned "On" if no ice is being produced.

Step 1

Ensure that the Whirlpool refrigerator is properly connected to a working power supply and that the water valve is turned on, as the ice maker will not function without power or water.

Step 2

Wait up to 72 hours for ice to be produced if the refrigerator was recently installed or turned back on after a long period of non-use.

Step 3

Ensure that the ice maker arm is in the "Up" position or the ice maker power switch is turned to "On" if the refrigerator has power but no ice is being produced.

Step 4

Look to see if the ice dispenser is locked if no ice is exiting the dispenser. Press the "Unlocked" button and hold it for 3 seconds to turn off the lock, which prevents the ice from dispensing if engaged.

Step 5

Locate the filter, either in the base grille located below the compartment door, or inside the refrigerator in the upper left corner. Remove the filter and clean it with warm water and a few drops of dishwashing liquid. Rinse it well and return it to the refrigerator. If the filter is dirty, ice production may slow or stop.

Step 6

Check if an ice cube has become jammed in the ice dispenser. A blocked ice cube may make it seem as if ice is not being produced when, in fact, it is only jammed in the dispenser. If ice is stuck in the ejector, use a plastic utensil to gently remove the ice cube from the ice maker.

Step 7

Break up ice that forms around the auger on the ice maker with a plastic utensil or your fingers if the ice has developed clumps. Using the ice maker more frequently may help to prevent ice from forming clumps inside the ice maker or bin.