The Brother line of sewing machines boasts a reputation for both quality and performance. Because of this, Brother sewing machines have consistently been rated as one of the top home sewing machines for beginners, intermediates and advanced seamstresses. However, if something goes wrong and the machine is in need of repair, there are support and service centers all over the United States. Depending on the type of repair needed, the machine may be serviced either in-store or in a Brother product facility. Taking a Brother sewing machine to a Brother support center is the best way to ensure quality repairs are performed concerning a specific model.
Check your specific model and find out if it is still under warranty. Brother will cover most, if not all, defects and repairs if the machine is still under warranty. Most Brother sewing machines come with a limited 25-year warranty. Even if the machine is no longer under warranty, Brother can still repair most machines for a fee, which varies depending on the extent of repairs needed.
Locate a Brother support provider in your area. Find this information in the service section of the Brother website or by calling a Brother support line. It is recommended to call ahead and ask if the support provider is able to repair your particular model before taking it in. Some dealers may only be able to repair certain models.
Take the sewing machine to the appropriate support provider. Depending on the repair, the machine will either be issued a new part or piece along with necessary installation. If extensive work is needed, it may take several days or weeks to address the issue, particularly if the product needs to shipped out to a different facility. For minor repairs, however, it should not take long, and you may even be able to take home the repaired machine within days.