How to Troubleshoot a King/Ashley 5500 Pellet Stove

By Paul Travers

The King/Ashley 5500 pellet stove creates heat by burning biomass or compressed wooden pellets. Some technical problems may require the attention of a trained technician, but other problems may have simple solutions, and it may be worth troubleshooting the appliance yourself.

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Compressed wooden pellets can be turned into heat.

Lazy Flame

Step 1

Clean the burnpot and burnpot housing.

Step 2

Ensure the viewing door is fully closed and sealed.

Step 3

Ensure all outside connections are free from blockages.

Step 4

Clean the exhaust system.

Flame Goes Out

Step 5

Refill the hopper with pellets.

Step 6

Ensure the viewing door is fully closed and sealed.

Step 7

Clean the exhaust system.

Step 8

Ensure the pressure switch connection to the firebox is free from ash and debris.

Stove Does Not Light

Step 9

Turn the stove power switch to off. Remove any unburnt fuel from the burnpot, and then try again.

Step 10

Ensure the pellets are not damp or dirty.

Step 11

Ensure the viewing door is fully closed and sealed.

Step 12

Clean the exhaust system.

Step 13

Ensure the autostart igniter is not covered in soot or ash.